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All hotel reservations are guaranteed to be the lowest rate available, at the time of booking, for the dates requested and the same hotel. If you find a lower rate for the same dynamics the process is simple: Submit our Rate Guarantee Form within 24 hours of making the booking with us. We will either refund the difference or cancel the reservation without penalty. * This guarantee may not apply to special events or third party bookings. A refund may only be credited to the same credit card used to make the reservation.

The hotel information is actually updated by the hotel or hotel chain a number of times per year. Additionally, we strive to have the most accurate and complete hotel information available but we have to rely on the personnel at the hotel property to update and change information when appropriate. If you have specific requirements we recommend you contact the hotel to validate the amenity or service(s).

We would be happy to help you make the reservation by phone. Please call the toll free number on our site. If necessary, our Customer Service may be able to assist you.

Please refer to your confirmation and or go to the website and complete a Customer Service Request. Include your previous reservation amount along with your questions. A Customer Service Representative will contact you within 24 hours to answer your questions.