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Hopefully, you’ll find the answer to your questions or concerns by reading through our most frequently asked questions list. If you don’t find the answer to your question; please contact either Reservations or Customer Service. Reservations can be reached at the toll free number on our site. If necessary, our Customer Service may be able to assist.

We work closely with providers to deliver the lowest available rates anywhere on the Internet, anywhere in the world. In most cases, Internet Hot Deals are significantly lower than other online hotel booking websites. Internet-hot-deals are always displayed first for any city hotel search and are designated with a hot-deals link.

Every city has their own rates for taxes. In some cases there are additional fees imposed by providers, local, city, state and federal agencies. Taxes are computed on the hotel reservation amount and fees charged as predicated by the provider. Non-refundable deposits are periodically required to hold rooms for your arrival and to provide you the lowest rates.

Please refer to your confirmation and or go to the website and complete a Customer Service Request. Include your previous reservation amount along with your questions. A Customer Service Representative will contact you within 24 hours to answer your questions.

Ho Chi Minh City | Hanoi | Dalat | Quang Ba